Are you passionate about quality and customer experience? Do you thrive in a fast-growing, innovative software environment? If so, we have the perfect opportunity for you!
My client is an ambitious, scale-up software company in the heart of Cambridge, looking for a Quality & Customer Support Team Lead to drive excellence across their product quality and customer support functions.
As the Quality & Customer Support Team Lead, you'll play a pivotal role in ensuring their products meet the highest standards while building strong customer relationships. You will:
- Lead and develop the quality and customer support team, ensuring high performance and continuous improvement.
- Oversee quality processes, ensuring robust testing and validation to maintain product excellence.
- Drive outstanding customer support, ensuring customer issues are triaged, resolved efficiently, and communicated effectively.
- Collaborate across the organisation, working closely with product, engineering, and operations teams to enhance quality and customer experience.
- Strong background in quality assurance, ideally in a software environment.
- A passion for delivering an exceptional customer experience.
- At least two years' experience in a technical leadership role, with proven ability to develop teams.
- Strong understanding of software development and the ability to work closely with engineering teams.
- Excellent problem-solving skills and a proactive mindset.
- Exciting scale-up environment - be part of a fast-growing, innovative business.
- Competitive salary - up to £80,000.
- Hybrid working - flexibility to balance office and remote work.
- Make an impact - shape the future of quality and customer support in a cutting-edge software company.
EA First Ltd are acting as an Employment Agency for this permanent vacancy.
